Your Privacy Choices

WHEN WILL I RECEIVE MY ORDER?

Orders are processed Monday to Friday (excluding public holidays) within 1–2 business days.

Once shipped, delivery times may vary depending on the destination and are considered estimates only (4–8 business days.)

You will receive an email with a tracking link once your order has been dispatched.
HOW CAN I TRACK MY ORDER?

As soon as your order is shipped, you will receive an email with a tracking number.

You can track your shipment at any time using the provided link.
WILL I HAVE TO PAY CUSTOMS DUTIES OR TAXES?

For orders shipped outside the European Union, customs duties and import taxes may apply.

These charges are the responsibility of the customer and are non-refundable.
HOW DO I RETURN AN ITEM?

You have 14 days from the delivery date to request a return.

To be eligible:

  • Items must be unused
  • Items must be in original condition
  • All original tags must be attached
  • Items must be returned in the original packaging

To start a return:

  • Use the return portal if you have an account
    or
  • Contact us via email at info@thicketclothing.com including your order number

Return requests must be approved before shipping the item back.
HOW MUCH DOES A RETURN COST?

Return shipping costs are the responsibility of the customer.

Once your return request has been approved, we will provide you with a return shipping label.

The cost of the return label will be deducted from your refund. The amount may vary depending on the destination.

Original shipping costs, customs duties, and import taxes are non-refundable.
CAN I EXCHANGE AN ITEM?

Yes, you can request:

  • a size exchange
  • a product exchange (subject to availability)

If the requested item is not available, a refund will be issued.
CAN I MODIFY OR CANCEL MY ORDER?

You can request changes or cancellations within 12 hours of placing your order.

Please contact us at info@thicketclothing.com.

After this time, the order may already be processed and cannot be modified.
HOW DO I KNOW IF MY ORDER IS CONFIRMED?

You will receive a confirmation email once your order has been successfully processed.

If you do not receive it:

  • check your spam folder
  • or contact our support team
HOW DO I CHOOSE THE RIGHT SIZE?

Each product page includes:

  • a size guide
  • fit information
  • model measurements

If you need assistance, feel free to contact us.
IS THE PRICE INCLUDED IN THE PACKAGE?

No, prices are not included in the package.

This makes our orders suitable for gifting.
I RECEIVED A DAMAGED ITEM. WHAT SHOULD I DO?

Please contact us within 24–48 hours of delivery at:

info@thicketclothing.com

Include:

  • photos of the damaged item
  • photos of the packaging

We will evaluate the case and offer a replacement or a full refund.
WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major payment methods, including:

  • credit and debit cards
  • PayPal

Depending on your location, the following may also be available:

  • Apple Pay
  • Google Pay
IN WHICH CURRENCY ARE PAYMENTS PROCESSED?

All payments are processed in EUR (€).

If you use a different currency, conversion will be handled automatically by your payment provider.
HOW CAN I STAY UPDATED ON NEW RELEASES?

To stay updated:

  • subscribe to our newsletter
  • follow us on Instagram
WHEN CAN I EXPECT A RESPONSE?

Our support team is available Monday to Friday.

We usually respond within 24–48 business hours.

Response times may be longer during peak periods.
DO YOU OFFER GIFT CARDS?

At the moment, we do not offer gift cards.
HOW WILL I RECEIVE MY REFUND?

Refunds are issued using the same payment method used for the purchase.

Processing times may vary depending on your bank or payment provider.
ARE YOUR PRODUCTS LIMITED EDITION?

Yes, many of our products are produced in limited quantities.

Some items may be restocked, but often in small quantities.